(Credit: NAMI)

When someone is experiencing a mental health crisis, your response can make a significant difference. Follow these steps to provide support and assistance:

1. Stay Calm and Slow Down

  • Take a Deep Breath: Approach the situation with a calm demeanor to help the person feel more at ease.
  • Speak Clearly: Use simple, clear language and give one instruction at a time.

2. Assess the Situation for Safety

  • Check the Environment: Ensure there are no immediate dangers to the person or others.
  • Maintain Space: Keep a respectful distance to allow the person to feel safe.

3. Listen and Respond to Feelings

  • Acknowledge Emotions: Focus on the person’s feelings rather than the specific content of any delusions or hallucinations.
  • Be Supportive: Offer reassurance by expressing empathy and understanding.

4. Offer Help and Encouragement

  • Ask How You Can Help: Offer practical support if appropriate, such as contacting a trusted friend or family member.
  • Encourage Positive Action: Suggest simple actions that might help them feel more in control, like sitting down or taking deep breaths.

5. Avoid Certain Behaviors

  • Do Not Reinforce Symptoms: Avoid agreeing with or encouraging behavior related to the person’s illness.
  • Avoid Confusing Actions: Don’t offer too many choices or whisper and yell, which can increase confusion.
  • Don’t Touch Without Permission: Respect personal space and only touch if necessary and consented.

6. Maintain Honesty and Trust

  • Be Truthful: Avoid deceiving or making promises you can’t keep, as this can increase fear and suspicion.
  • Build Trust: Use honesty to foster a sense of security and reliability.

Additional Tips

  • Seek Professional Help: If the situation is severe or escalating, contact mental health professionals or emergency services for assistance.
  • Take Care of Yourself: After the situation is stable, ensure you address any stress or emotions you may have experienced.
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